Why is it important for associates to know emergency plans and procedures?

Understanding emergency plans and procedures is crucial for associates as it ensures a quick and effective response during any crisis situation. When employees are well-versed in the established protocols, they can act swiftly and appropriately, minimizing panic and confusion. An efficient response can significantly reduce the risk of injury or damage, ensuring the safety of both staff and customers. Knowledge of these procedures fosters a sense of preparedness, allowing associates to take immediate action rather than waiting for further instructions, which can be critical in urgent situations.

The other options focus on various aspects that do not directly relate to the primary objective of safety and readiness during emergencies. Contacting supervisors or following personal preferences may not contribute to the overall efficiency and effectiveness needed in a crisis, and reducing training time could compromise essential knowledge and skills needed for handling emergencies.