What should an associate do if they find a report of a technician arriving late?

Providing feedback on the delay is the appropriate course of action when an associate finds a report of a technician arriving late. This choice emphasizes the importance of communication within the team and creates a pathway for addressing issues related to service performance. By offering feedback, the associate helps ensure that management is aware of punctuality problems that could affect customer satisfaction and operational efficiency.

This kind of constructive feedback can lead to improvements in future performance, as it highlights areas that may need attention or follow-up. Moreover, addressing delays proactively contributes to fostering a culture of accountability and continuous improvement in service delivery.

Other potential actions, such as cancelling the service request or submitting a new work request, do not directly tackle the problem of the delayed technician nor provide insights for improvement. Ignoring the report ultimately allows the issue to persist without any corrective measures being put in place.