What is the regional benchmark for refunds at Panda Express?

The regional benchmark for refunds at Panda Express is established based on operational guidelines that help maintain financial accountability while also ensuring customer satisfaction. Setting the benchmark at no more than $30 allows the organization to efficiently manage refund processes and minimizes potential losses while still addressing customer concerns in a timely manner.

This benchmark strikes a balance, enabling team members to offer refunds for common issues without excessive loss, and it ensures that customers feel their feedback and issues are taken seriously. Understanding the regional benchmark is crucial for employees to navigate situations effectively when handling customer inquiries about refunds.