How do associates use Service Channel to manage invoices?

Associates utilize Service Channel primarily through the dashboard to manage invoices by approving or rejecting them. This action is crucial as it allows for direct oversight and management of financial documents, ensuring that all invoices are accurately processed according to company protocols. The dashboard provides a clear interface where associates can review invoice details against service requests or contracts, facilitating informed decision-making. This process increases efficiency and helps maintain financial accuracy within the organization.

The other options do not capture the essential functionality provided by Service Channel. Sending invoices directly to the finance department bypasses the necessary review process. Notifying a manager before taking action, while a good practice in some contexts, does not accurately reflect the direct management capabilities associates have within the system. Filing invoices for future reference may be part of record-keeping, but it does not align with the active management and decision-making role that the dashboard provides.