How can an associate avoid making a duplicate request in Service Channel?

Using the Review History screen is the most effective method to avoid making a duplicate request in Service Channel. This feature allows associates to view all previous requests they have submitted, including those that are in progress or have been completed. By checking this screen before submitting a new request, an associate can confirm whether a similar request has already been made, thus preventing unnecessary duplication of effort and ensuring that resources are not wasted.

While other options such as referring to the feedback section or contacting the Support Center might provide useful information or assistance, they do not specifically address the need to check for existing requests. Calling the technician directly is usually not a practical way to confirm past requests and could lead to confusing communication if duplicate requests are made. Therefore, the Review History screen stands out as the most direct and reliable method for managing and tracking service requests.